Osko Fast Payments FAQs
What is the New Payment Platform (NPP)? |
The NPP is the infrastructure for real-time payments. It allows customers to make faster, simpler, smarter payments 24-hours a day, 7 days a week. |
What is Osko? |
Osko® is the real-time payment service provided by BPAY. Use Osko via your Northern Inland Online and Mobile Banking services to make payments which are almost instant. Whether you’re paying a tradie, splitting a bill or transferring money to family for something urgent – the money will be there in seconds. If your intended recipient is not registered for the NPP, your payment will not be processed in real-time. You will need to use a standard transfer using BSB and account number. |
What is my daily Osko transfer limits? |
You can transfer $3000 daily via Online Banking, and $1000 daily via Mobile Banking, to any account or PayID from each of your Northern Inland 'S' accounts. |
Is there a cost to use Osko? |
No. There are no fees associated with sending or receiving Osko Fast Payments. |
How do I access Osko? |
Please either complete this Enquiry Form, or send us a secure email through your Online Banking session, or phone our Contact Centre on 02 6763 5111 during business hours, or visit one of our branches. We verify your identity and advise you on terms and conditions, eligible accounts and security procedures. |
Do I need a security token to use Osko? |
Yes.
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What type of token is available? |
Online Banking Security Northern Inland offers an additional security feature to ensure your online banking experience is as safe as possible. A second factor authentication is required for all registered Online Banking Members to use at the time of logging in. SMS One-Time Passwords: SMS one-time passwords are single use security tokens sent to your mobile phone for use when logging into your account online. Activate the one-time password option via 'Member Services' within your Online Banking session. |
How do I transfer fast payments with Osko? |
Within Online Banking
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Can I make an Osko payment to someone whose bank doesn’t offer Osko? |
No. You will need to transfer funds the standard method within Online Banking. You cannot choose how the payments is made via Mobile Banking; it will determine if Osko is available automatically. If Mobile Banking shows a message to say NPP isn't available, you can tap 'back' and then tap 'Transfer' to send funds the standard way. Payments may take up to 48hrs to be received. |
Can I set up a future payment to send via Osko? |
You can set up future payments to be sent via Osko on both Online Banking and Mobile Banking. However, you will only be able to review/ make changes to Osko future payments via your Online Banking session. |
PayID
What is a PayID? |
A PayID is a unique identifier you choose to link to your 'S' accounts to receive Osko payments. Currently supported: email address, mobile phone number, ABN or Organisation ID if you are a Business Member. You do not need to create a PayID to use the Osko fast payment service. |
How do I create a PayID? |
In Online Banking
Go to 'Member Services' and select 'Manage PayID'. Create a PayID by linking a PayID Type to your chosen 'S' account within your Online Banking. These may be a Mobile Number or Email Address. If you are a Business Member we will need to create it for you and you can use ABN or Organisation ID in addittion to the mobile and email. In Mobile Banking
Login to mobile>tap More>Tap PayID To complete the PayID creation process, a verification code is sent to either the mobile or email address listed and you will be required to accept the terms and conditions. You must warrant that you have the authority to use the PayID you have nominated, and you must advise us if this changes. |
What is my PayID name? |
A PayID Name is a name that reflects an account holders real name which can be used to confirm the recipient of a payment. |
How do I make a payment? |
In your online banking or mobile banking portal, select 'Transfer Money' (for Online Banking) or New Payments Platform (for Mobile Banking) payments area.
Enter the recipients PayID and the amount you want to send. |
Do I need to create a PayID to send an Osko payment? |
You aren’t required to create a PayID to send a payment via Osko, but the security token requirement would still apply for Osko to be enabled. |
Do I need to create a PayID to receive an Osko payment? |
You aren’t required to create a PayID to receive a payment via Osko, you simply need to give the person who is paying you, Northern Inland's BSB 802-298 and the external account number that is linked to the 'S' account you want the funds to go to. If you give your Member number it will take the normal 48hr period to receive the funds. You can find your external account number when logged into Online Banking, under 'Help' > 'BSB information'. |
PayID Maintenance
Locking and Unlocking a PayID |
If for any reason you want to temporarily stop people from sending payments to a PayID that you own, you can request Northern Inland to lock/unlock it for you. Northern Inland may also lock your PayID for security purposes. |
Transferring your PayID |
You can transfer the use of a specific PayID to another financial account that you own. Keep in mind however, that only one financial account can be linked to a PayID at a time.
To another financial institution
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Updating your PayID name |
You can update your PayID Name by contacting us. The default name is the account name. |
Closing your PayID |
If you no longer want to use PayID or no longer own that specific PayID (email/ phone number/ ABN/ Organisation ID), you can close your PayID by contacting us or by logging into Online or Mobile Banking:
Doing so means that you will have to undergo the process of creating a PayID once again if you want to use PayID in the future. |
What happens if I change my phone number or email address? |
If you no longer own that specific PayID (email/ phone number/ ABN), you can update your contact details, close the current PayID and then relink your new PayID by logging into Online or Mobile Banking:
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