Help
There are a number of ways you can get help:
- You can find answers to some of the more frequently asked questions in our FAQs section below.
- You can contact us directly by email or by phone.
- If you would like to visit one of our branches to speak to one of our staff, please click here for details on how to contact us.
FAQs
Listed below are the answers to some frequently asked questions you may have. If your question is not covered, please contact us.
Just click on a question from the list below to find the answer:
How do I print? |
Just click on the 'print this page' link at the top right of every page. This will give you a printer-friendly version of the page you are looking at. Then just click on the print icon on your browser. |
How can I view forms and other documents? |
Some forms and documents on this site are provided in .pdf format; these require version, 6.0 (or later) of Adobe Reader. See the Adobe web site for more information about Acrobat Reader. You can download Adobe Reader by clicking on the "Get Adobe Reader" button below. If you are having difficulties downloading the Reader, you should contact your local computer support person. Note when you are printing Adobe forms to use the Adobe print icon and not the print icon of your browser. |
What do I do if the website gets stuck? |
If our website goes down (and it is not a problem with your computer or Internet connection) please contact us immediately. |
How do I clear my Internet cache? |
You can fix many browser content or functional problems simply by clearing your cache. The website http://www.wikihow.com/Clear-Your-Browser's-Cache contains instructions with screenshots on how to clear the cache for all major browsers. If you are unsure of what browser version you are currently using, you can visit whatismybrowser.com to find out. |
What browser should I use? |
Our site has been optimised for the latest browsers (Internet Explorer, Chrome, Firefox, etc.) The latest versions of these browsers contain the latest security updates. We encourage you to use the latest browsers. |
What is the optimal screen resolution for the site? |
Our has been optimised for monitors running at a resolution of 1024 x 768 pixels or higher. If you have trouble viewing certain parts of the website please change your monitor settings. PC screen resolutions
Macintosh screen resolutions
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What do I do if I get a page error? |
When browsing the Credit Union site you may come across page errors. If these errors persist please contact us. |
How do I enable Java script? |
Internet Explorer
Firefox
Chrome
Safari
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