Tips to keeping your money safe

Mobile Phone Security

• Turn on the security features
• Turn off Bluetooth or GPS when you aren’t using them
• Set a password or PIN
• Know where your phone is
• Think before you click – lots of dodgy websites contain malware that will render your phone useless
• Check for software updates regularly
• Permanently delete all data from your phone before you upgrade to another one

Card Security

• Don’t keep your PIN with your card
• Don’t share your PIN with anyone
• Cover your hand when entering your PIN
• Don’t let your card out of sight
• Report a lost or stolen card immediately to 02 6763 5111

Online

• Online purchasing – always use reputable sites and look out for the secure padlock symbol when making purchases
• Don’t share your passwords or write them down. Change them frequently. Current best practise suggests passwords should be 8 digits or longer and include letters ,symbols and numbers.
• Don’t choose passwords that are easy to guess such as your date of birth, phone number or car rego plate
• Keep your anti-virus software up to date
• Be wary of scams – unsolicited emails and incentive offers. Just remember if it sounds too good to be true, it probably is
• Ensure you only download apps from the official App stores
• Never use online banking in public places like internet cafes or where there is free Wi-Fi access
• Keep your operating system up to date with the latest version of operating system and apps

Identity Theft

• Notify us immediately if you change your address or contact details
• Notify the relevant department if you lose any personal documentation eg Drivers license
• Secure your letter box if possible
• Shred any documents containing personal information that you no longer require

Travelling

• Let us know before you travel overseas so we know when OS transactions aren’t suspicious and so we can set you up with an alert that sends you a text whenever you make a transaction whilst overseas. That way if it wasn’t you who made the transaction, you will quickly know about it.
• You can notify us of your travel plans on our smartPAY app, by phoning 02 6763 5111 or by visiting a branch

Guidelines for ensuring account security:
_{A code/PIN is issued for use with electronic access methods: keep it confidential. Sign your card when you receive it. Tell us immediately if you lose your card or mobile phone. Don’t record a code/PIN with any part of your access method. Don’t select a code/PIN which is your birth date or part of your name or any other obvious code. Change codes/PINs regularly. Tell us of any change of contact details. Delete all Online Banking SMS messages. These guidelines provide examples of security measures. Liability for unauthorised transactions is determined under the terms & conditions in the Product Fact Sheet and the ePayments Code.}

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