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Lost or Stolen Card

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Have you lost your card? Don’t panic, we have all the information you need right here.

Contact Us

Within Australia

If you have lost your Redicard or Visa Card within Australia, the first thing you should do is contact us and let us know as soon as practicable.

If it is outside our normal business hours (Monday to Friday 9.00am – 4.30pm), please call the Card Hotline:1300 855 675


Losing your card overseas can be stressful – especially if you suddenly find yourself without access to your cash.

The Visa Global Customer Assistance service is available 24/7 and can help you:

  • record your card as lost or stolen
  • arrange for a replacement card; and
  • provide emergency access to cash.

To make it easy for you, there are contact numbers in most countries meaning that you are only making a local call.

To locate a Visa Global Customer Assistance service number, click here to visit their website.

Your other option is to call the Card Hotline in Australia on +61 3 9869 8700(call charges apply).

We urge you to report your card lost or stolen as soon as you become aware that it is missing. Reporting the loss of a card quickly reduces the risk to you of unauthorised access. It also means we can get a replacement card to you much sooner!

Mobile App

Via the Endeavour Mutual Bank app, you can place a temporary card block on your Visa card. We strongly suggest you use this security feature when you have misplaced your card or when it has been lost or stolen. Please contact Endeavour Mutual Bank at your first available opportunity thereafter to order a new card or investigate any card issue you may have.