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Mobile App FAQs

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Endeavour Mutual Bank Banking app 3.1 updates 

Why is the Tap & Pay feature being removed from the mobile banking app? 
 
When our mobile banking app was launched the technology behind this feature was market leading, and while it continues to provide a secure method for contactless payments via an Android phone, newer payment app technology now exists in the form of Android PayTM and Samsung Pay
 
When will this happen? 
 
The change will be made in version 3.1 of the mobile app.
 
What will change in the mobile banking app? 
 
The biggest change within the mobile banking app will be that you will no longer be able to use your phone to make payments via the mobile banking app. Also, you will not be able to register a card for Tap & Pay in the Cards section. Instead in this screen there will now be buttons to launch Android Pay and Samsung Pay so you can load your card to these mobile wallets. Finally, in the menu bar at the bottom of the app the Tap & Pay button will be replaced with the ATM Finder button (in line with Apple devices).
 
You’ll still be able to manage your accounts with the mobile banking app and access great features like reporting a lost or stolen card, changing PIN or letting us know when your overseas. 
 
What will happen after the Tap & Pay function is removed from the application? 
 
You will no longer be able to use your phone to make payments via the mobile banking app, nor will you be able to register any of your cards to use the functionality. 
 
Will this change affect Android Pay and Samsung Pay? 
 
No, these digital wallets will continue to function in the same way. If you wish to keep using your phone to make easy everyday purchases you should download the solution that works for you and your phone. 
 
How do I enable Android Pay or Samsung Pay from the mobile banking app? In the Cards section of the mobile banking app you will now find an Android Pay button and a Samsung Pay button below the image of your card. Tapping on the digital wallet you wish to you use will launch the wallet and allow you to complete the provisioning of your card.
 
iOS AppAndroid App

About the Endeavour Mutual Bank Banking app

What is the Endeavour Mutual Bank Banking app?

Using the Endeavour Mutual Bank Banking app

Getting Started

Card Functions

Block Card

Biometrics

Tap and Pay from my Mobile

Endeavour Mutual Bank Banking app Security

 

What is the Endeavour Mutual Bank Banking app?

The app allows you to complete everyday banking functions on your mobile phone. It also incorporates the latest technology, redi2PAY, that transforms an NFC-enabled Android phone running KitKat 4.4 or above into a contactless payment device.

What phones will the Endeavour Mutual Bank Banking app work on?

The app will work on Android devices (version 3 and above) and iOS devices (iOS 7 and above). The redi2PAY functionality will only work on NFC-enabled Android phones running KitKat 4.4 or above.

How much does the app cost?

The app is free to download at the Google Play or Apple App Store. The app does use a small amount of data, so data usage charges may apply from your mobile network provider.

 

Using the Endeavour Mutual Bank Banking app

What can I do with the Endeavour Mutual Bank Banking app?

The app allows you to complete your everyday essential banking functions on your mobile phone. You can view your accounts and check account balances; transfer funds between your own accounts, utilise Pay Anyone functionality and pay bills via BPAY, including setting up new billers.

The app also has a rediATM and branch locator, as well as card functions that allow you to change the PIN on any of your cards, or report them lost or stolen.

If you have an NFC-enabled Android phone running KitKat 4.4 or above you can use the redi2PAY functionality and turn your phone into a contactless payment device.

 

Getting started

How do I get the Endeavour Mutual Bank Banking app?

You can download the app from the Google Play or Apple App Store.

What do I need to register the app?

You will need to be registered for Internet Banking before being able to use the Endeavour Mutual Bank Banking app. You will need to know your Member Number / Internet Banking username as well as your Internet Banking password.

If you have not registered for Internet Banking, please register here.

How do I register the app?

When you first log into the app you will be asked for your Internet Banking username and Internet Banking password. You will then be asked to create a passcode. Your passcode must be a minimum of 4 digits long.

Once you’ve entered these details and created the passcode, the app will be ready to use.

Is my passcode the same as my card PIN?

Your passcode is chosen by you when you register the Mobile Banking & Payments app and gain entry to access its secure features for the first time. Your card PIN is the PIN for your card.

For your security, we recommend that you choose a passcode that’s different to your PIN. And like your PIN, you should keep your passcode confidential.

Does the app require an internet connection to work?

The app will need an internet connection to register, retrieve your latest balances and transaction details and perform payment and card functions. You can do a limited number of redi2PAY transactions without an internet connection before you will be prompted to establish an internet connection.

 

Card Functions

How do I report a card lost or stolen via the Endeavour Mutual Bank Banking app?

You can report a card lost or stolen by selecting the ‘Cards’ option from the ‘Accounts’ screen, and then selecting ‘Report Lost or Stolen Card’. You will then need to confirm whether the card is Lost or Stolen and finally select ‘OK’ to confirm the action.

This will cause all transactions attempted on the card to be declined, including any recurring payments, balance updates and transfers performed via the Mobile Banking & Payments app. You will need to contact us via 1300 13 14 20 to organise a replacement card.

How do I change my card's PIN via the Endeavour Mutual Bank Banking app?

You can change your PIN using the app by selecting the 'Cards' option from the 'Accounts' screen, and then selecting 'Change PIN'. You will need to enter your current PIN, enter a new PIN, confirm this new PIN and then select 'Update'. The change of PIN is effective immediately.

Please note in order to change you card's PIN via the app you need to know your current PIN. If you don't know your PIN contact us on 1300 13 14 20 (8.00am - 5.00pm, Monday to Friday).

Can I make transfers to other accounts using the Endeavour Mutual Bank Banking app?

Yes. You can access all payments functions by choosing the ‘Payments’ option from the ‘Accounts’ screen. To make payments to other accounts within Australia, select the ‘Pay Anyone’ option.

Choose the ‘Select or Create Biller’ option to select an existing biller or create a new one. Enter the amount you wish to pay and an optional description, and then select ‘Make Payment’. The payment will then be verified with a ‘Payment Complete’ pop up.

You can make a payment to a new account by selecting the ‘Add Payee’ option from the ‘Pay Anyone’ screen.

Currently only transfers to domestic (Australian) accounts are supported.

To make transfers between your own accounts with Endeavour Mutual Bank, select the ‘Transfer’ option.

Choose the ‘Transfer from account’ and the ‘Transfer to account’. Enter the amount you wish to transfer and an optional description, and then select ‘Make Transfer’. The transfer will then be verified with a ‘Transfer Complete’ pop up.

Can I set up or amend future dated transactions and recurring payments via the Endeavour Mutual Bank Banking app?

You will need to amend existing recurring payments via Internet Banking or by contacting us via 1300 13 14 20

Are there payment limits for transfers made via the Endeavour Mutual Bank Banking app?

The same limits that are in operation for Internet Banking apply to transfers made with the Mobile Banking & Payments app.

Block Card

What transactions will be blocked?

All these transactions will be blocked:

  1. Point of Sale transactions
  2. All MasterCard and Visa transactions
  3. Any Direct Debits linked to a card

Note: transactions that come from a bank account linked to a card will not be blocked

Will any scheduled payments still be processed if I place a block on a Card?

Scheduled payments that are set from your bank account will be processed however direct debits that have been set up against your card will be blocked.

Does the Block and Unblock happen immediately?

Yes

If I place a Block on my card and then can't find my card what should I do?

Use the Lost or Stolen function in the app to stop the card and have a new one issued. Alternatively a new card can be re-ordered by contacting the contact centre.

How long before I can use my card again after Unblocking it?

Once you remove a block on your card you can use it immediately.

When is it a good time to block my card?

Whenever you have misplaced your card but expect you may still recover it; or have concerns about the security of your card, e.g. travelling overseas.

Biometrics

Will this work with all Android and Apple devices?

Android and Apple fingerprint login is not supported on all devices. Android or Apple devices will need to have a fingerprint scanner to use this feature.

My device supports Fingerprint login, however this is not available in the app. Why??

Some Android device manufacturers build their devices in a way that does not support the fingerprint login within the banking app.

If I enable fingerprint login can I still login with my Passcode?

Once you enable fingerprint login it will be the default login method. However you can dismiss this and use your passcode.

redi2PAY

Can I use any of my cards to tap and pay?

Via the Android version of the app, you can elect to use Android pay or Samsung pay in order to make payments using your mobile phone. Apple Pay is also available for Apple iphone users.

Endeavour Mutual Bank Banking app Security

If someone gets hold of my phone can they access my account details?

The Endeavour Mutual Bank Banking app requires a passcode to access account details.

If you lose your phone you should contact Endeavour Mutual Bank as soon as possible. We will deregister the phone remotely for you.

What happens if I enter my passcode incorrectly?

You will have five (5) attempts to enter the correct passcode when accessing the Endeavour Mutual Bank Banking app. After five (5) unsuccessful attempts your app will go into a deregistered state. You will need to re-register the app using your Internet Banking username and Internet Banking password, and set a passcode as per the normal registration process.

What happens if I forgot my passcode?

If you cannot remember your passcode, you will need to deregister the app and then re-register. You can deregister the app by entering your passcode incorrectly five (5) times. You will need to re-register the app using your Internet Banking username and Internet Banking password, and set a passcode as per the normal registration process.

What can I do to protect my passcode?

you should always:

  • Memorise your passcode as soon as possible
  • Use a number that is not obvious or can't be easily guessed. Don't use your date of birth or driver's licence number
  • Take precautions when using the Mobile Banking & Payments app - don’t let anyone watch you enter your passcode.

You should never:

  • Tell or let anyone find out your passcode - not even family or friends
  • Record a passcode on your device or computer
  • Keep a record of the passcode with your device

What can I do to protect my phone / device?

As with all personal belongings, take extra care to keep your phone secure and safe. There are a few things that you can do:

  • Use a strong screen lock or PIN that cannot be easily guessed;
  • Keep your phone locked when you’re not using it; and
  • Ensure your phone is registered with your phone network provider.

Can I register the Endeavour Mutual Bank Banking app on more than one (1) device?

Yes. You can register the app on up to five (5) devices at any one time, including a combination of both Android and iOS devices. If you attempt to register on a sixth device, the last used app on a device will go into a deregistered state, enabling registration on the new device.