Due to the Australia-wide new payments system, some banks can no longer accept your Member number in order to send funds to you.
Instead, if you are having difficulty receiving funds from other financial insitutions, you need to quote the External Account Number that is linked to the 'S' account you want the funds to go to, along with the BSB 802-298.
You can find your 9 digit external account number when logged into Online Banking under Help>BSB Information, or on your statements.
Please phone our Contact Centre team on 02 6763 5111 for any further enquiries.