Increase font size Decrease font size

Update to Statements

Attention: open in a new window. Print

We have two key communication pieces relating to statements for when we transition to our new system.

One ‘Statement of Account’ to one address

From October, our new system will generate a single ‘statement of account’ for all accounts under the one CIF - sent to their nominated primary postal address, or statement view within eStatements.

We currently have (243) customers who receive multiple statements (some to multiple addresses) for their accounts under the one CIF. We’ll also notify this group that we’ll be moving to quarterly statements (more info below).

Mailout schedule: Mailed 9 August 2017 and will be received by customers within the week. Letter and FAQs below:

A move to quarterly statements

A review of our new system has also prompted us consider our paper and energy consumption, which have both a financial and environmental impact.

We currently have 11,340 customers who have requested to receive their statements monthly; from October their ‘Statement of Account’ will be sent quarterly.

This excludes:

  • Those with an overdraft – they’ll receive a combined statement monthly (all accounts will be sent monthly).
  • Those with a credit card – they will receive a monthly credit card statement (only) and the remainder of their accounts on a quarterly cycle.

Customers can request a monthly cycle after we go live, however this will attract a monthly $2.00 fee. Customers who stay on a quarterly cycle (free) will receive their normal quarterly statement in October with the next quarterly statement due in January.

Mailout schedule: Later in the month, we'll let you know when we get closer to this one going out.