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Online Pin Changes

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Introducing Online PIN Changes

One way we’re building a better future for our customers is to give them options on how they want to bank with us. With this in mind we’re implementing new card management functionality within Online Banking to change their PIN and manage their credit and debit cards online, anytime and anywhere. Specifically, customers will be able to change their PIN and if their card is lost or stolen, they’ll be able to cancel their card permanently through Online Banking.

The functionality was switched on Friday 17th February within Online Banking.

Other PIN Change News

  • Branch - Currently customers can change their PIN at the PIN change terminals in our branches. From the 31st March, PIN change terminals will be removed and no longer available in branches. This change is occurring industry wide.
  • ATMs- Customers can change their PIN at our 6 Qudos Bank ATM’s (see FAQs for locations). With the changeover between the CashCard and DC Payments ATM network we’re unable to advise customers of other ATM PIN change facilities at this time.
  • Post –Customers can have a new PIN issued in the mail via a system generated PIN Mailer. They will need to allow for up to 7 working days for delivery. This option is suitable if a card holder doesn’t have internet banking. Please note, this option does not allow the customer to choose a PIN of their choice, but will provide them with a new PIN.

**Please note that the processes for additional cardholder relationships have been changed and are available below. These updated processes will be available on the intranet shortly.**

FAQs on the new functionality are also available below. Please take time to review these to assist with customer enquiries.

Online PIN Change FAQs

Process and Procedures

PRO 1232 Request for Additional Card Holder on Credit Card

SYS 1201 Add an Additional Cardholder Relationship to the Primary Account Holder

SYS 1202 Ordering an Additional Credit Card on the Primary Credit Card Holder Account