Increase font size Decrease font size

Goodbye to Transaction Fees

Attention: open in a new window. Print

Since we removed the $2 ATM transaction fee (excluding CashCard and Travelex ATMS) in November, we have further reviewed our transaction fees overall and we’re making additional changes to simplify the way our customers bank with us.

We’re pleased to announce that from 1st March 2018 we are removing transaction fees from everyday banking.

These changes will provide customers with unlimited free electronic withdrawals including direct debits, Bpay, external transfers and EFTPOS, as well as increased access to ATM fee free transactions, at over 13,000 vendors nationally.

Effective the 1st March 2018, the following changes will be made to our fees and charges:

  • Qudos Bank will not charge transaction fees for withdrawals and, as a result the transaction allowance will no longer apply;
  • If an ATM owner charges a fee to use their ATM this charge will be passed on to the customer and will be debited to their account; and
  • The following other changes will also apply;
Item When payable Amount
Member cheque book When you order or renew a book of Member cheques $10.00 for a book of 25 cheques
Card replacement Order a replacement card First 2 free, then $10.00 per card
Corporate cheque Order a Qudos Bank Corporate cheque $5.00 per cheque

 

Other fees and charges have not changed.

 

Customer Communications

Customers will be advised of the changes in batches commencing Friday 18 January via direct email and mail communications which will include additional FAQs.

Additional Notification Channels

Website news, Online Banking tiles and myQ January will also provide notice of the changes.

*Please note our Fees and Charges, and Terms and Conditions brochures are changing, and new versions will be available from 1st March from our website and the resource library.

References: