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Direct Debits From Credit Cards

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Direct mail will be sent on Monday 21 August to advise (286) customers to update their payments with 3rd parties to debit their credit card number instead of our BSB and account number.

This type of payment is actually a cash advance under their contract, however under our current system this direct debit is treated as if it were a purchase and the fee not payable.

When we move to our new system this payment type will be treated the same as other cash advances and will incur a $5.00 fee.

Assisting customers

Please assist these customers if they need help by searching their credit card transaction listing for 3rd party direct debits. Customers can also view their current direct debits within Online Banking under their credit card or their transaction listing on their statement.